Refund policy
Return & Refund Policy – Acoustti
At Acoustti, we are committed to providing a seamless shopping experience. If you are not fully satisfied with your purchase, our return and refund policy ensures a fair and structured process.
Return Period
You may request a return within 30 days of receiving your order.
Eligibility Requirements
To qualify for a return:
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The item must be unused and in its original condition
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All packaging, tags, and included accessories must be intact
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A valid proof of purchase must be provided
Non-Returnable Items
The following items are not eligible for return:
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Final sale or discounted clearance items
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Gift cards
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Customized or personalized products
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Opened hygiene or personal-use items
Return Procedure
To initiate a return:
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Contact us at support@acoustti.shop
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Provide your order number and reason for return
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Follow the instructions given by our support team
Returns sent without prior authorization may be refused.
Refund Process
After receiving and inspecting your return:
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Refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
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Shipping fees are non-refundable unless the issue is caused by us
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
Refund Issues
If your refund has not been received:
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Check your bank account
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Contact your payment provider
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Contact your bank
If needed, contact support@acoustti.shop
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
Acoustti reserves the right to deny returns that do not meet the stated conditions.